PRODUCT
UI DESIGN
DISCOVERY
USABILITY TESTING
A Product Overhaul That Modernized the Experience and Boosted Confidence
Odyssey Relocation's outdated client portal was making it harder than it should be for users to navigate their relocation journeys — and harder for the sales team to confidently showcase the product to potential clients. With an outdated interface, confusing navigation, and inconsistent user flows, the portal didn’t reflect the quality of service Odyssey provides. I partnered directly with leadership to redesign the experience from the ground up — modernizing the UI, improving usability, and creating a system they can proudly stand behind.
My Role:
Sole UX Designer Discovery Client Relations UI Design
My Contributions:
Discovery Sprint Defined Personas Mapped User Flows Improved Navigation Conducted Usability Testing
PRODUCT
UI DESIGN
DISCOVERY
USABILITY TESTING
A Product Overhaul That Modernized the Experience and Boosted Confidence
Odyssey Relocation's outdated client portal was making it harder than it should be for users to navigate their relocation journeys — and harder for the sales team to confidently showcase the product to potential clients. With an outdated interface, confusing navigation, and inconsistent user flows, the portal didn’t reflect the quality of service Odyssey provides. I partnered directly with leadership to redesign the experience from the ground up — modernizing the UI, improving usability, and creating a system they can proudly stand behind.
My Role:
Sole UX Designer Discovery Client Relations UI Design
My Contributions:
Discovery Sprint Defined Personas Mapped User Flows Improved Navigation Conducted Usability Testing
PRODUCT
UI DESIGN
DISCOVERY
USABILITY TESTING
A Product Overhaul That Modernized the Experience and Boosted Confidence
Odyssey Relocation's outdated client portal was making it harder than it should be for users to navigate their relocation journeys — and harder for the sales team to confidently showcase the product to potential clients. With an outdated interface, confusing navigation, and inconsistent user flows, the portal didn’t reflect the quality of service Odyssey provides. I partnered directly with leadership to redesign the experience from the ground up — modernizing the UI, improving usability, and creating a system they can proudly stand behind.
My Role:
Sole UX Designer Discovery Client Relations UI Design
My Contributions:
Discovery Sprint Defined Personas Mapped User Flows Improved Navigation Conducted Usability Testing
PRODUCT
UI DESIGN
DISCOVERY
USABILITY TESTING
A Product Overhaul That Modernized the Experience and Boosted Confidence
Odyssey Relocation's outdated client portal was making it harder than it should be for users to navigate their relocation journeys — and harder for the sales team to confidently showcase the product to potential clients. With an outdated interface, confusing navigation, and inconsistent user flows, the portal didn’t reflect the quality of service Odyssey provides. I partnered directly with leadership to redesign the experience from the ground up — modernizing the UI, improving usability, and creating a system they can proudly stand behind.
My Role:
Sole UX Designer Discovery Client Relations UI Design
My Contributions:
Discovery Sprint Defined Personas Mapped User Flows Improved Navigation Conducted Usability Testing
1
Satisfied CEO
3
Major Usability Pain Points Resolved
100%
New Design System Established
1
Satisfied CEO
3
Major Usability Pain Points Resolved
100%
New Design System Established
1
Satisfied CEO
3
Major Usability Pain Points Resolved
100%
New Design System Established
Modernizing the portal’s design and user flows turned a clunky, outdated experience into a polished, intuitive tool that sales teams are proud to share.
Modernizing the portal’s design and user flows turned a clunky, outdated experience into a polished, intuitive tool that sales teams are proud to share.
Modernizing the portal’s design and user flows turned a clunky, outdated experience into a polished, intuitive tool that sales teams are proud to share.
Modernizing the portal’s design and user flows turned a clunky, outdated experience into a polished, intuitive tool that sales teams are proud to share.
THE RESULTS
A Portal That Reflects Odyssey’s People-First Mission
Odyssey's relocation portal now feels aligned with the company's mission to make every relocation experience feel personal, seamless, and stress-free. Outdated, clunky screens were replaced with a polished interface, thoughtful user flows, and clear navigation that make it easier for users to stay informed and in control of their relocation.
While Phase 1 focused on immediate design and usability wins, the project has already generated enthusiasm from company leadership. With future phases planned, the portal is well on its way to becoming a modern, people-centered tool that reflects the company’s values.
THE RESULTS
A Portal That Reflects Odyssey’s People-First Mission
Odyssey's relocation portal now feels aligned with the company's mission to make every relocation experience feel personal, seamless, and stress-free. Outdated, clunky screens were replaced with a polished interface, thoughtful user flows, and clear navigation that make it easier for users to stay informed and in control of their relocation.
While Phase 1 focused on immediate design and usability wins, the project has already generated enthusiasm from company leadership. With future phases planned, the portal is well on its way to becoming a modern, people-centered tool that reflects the company’s values.
THE RESULTS
A Portal That Reflects Odyssey’s People-First Mission
Odyssey's relocation portal now feels aligned with the company's mission to make every relocation experience feel personal, seamless, and stress-free. Outdated, clunky screens were replaced with a polished interface, thoughtful user flows, and clear navigation that make it easier for users to stay informed and in control of their relocation.
While Phase 1 focused on immediate design and usability wins, the project has already generated enthusiasm from company leadership. With future phases planned, the portal is well on its way to becoming a modern, people-centered tool that reflects the company’s values.
THE RESULTS
A Portal That Reflects Odyssey’s People-First Mission
Odyssey's relocation portal now feels aligned with the company's mission to make every relocation experience feel personal, seamless, and stress-free. Outdated, clunky screens were replaced with a polished interface, thoughtful user flows, and clear navigation that make it easier for users to stay informed and in control of their relocation.
While Phase 1 focused on immediate design and usability wins, the project has already generated enthusiasm from company leadership. With future phases planned, the portal is well on its way to becoming a modern, people-centered tool that reflects the company’s values.
CHALLENGES & COMPROMISES
How We Did It, Regardless.
Working in tandem with the quick (and sometimes chaotic) pace of a startup, tackling the 3Spine project was as much about managing challenges as it was about crafting user-centered designs.
Racing the Clock
Challenge: The entire project needed to be completed in just over a month — from discovery to final mockups. Impact: I prioritized high-impact changes and quick wins, ensuring we made meaningful improvements without sacrificing quality.
Designing Without Direct User Access
Challenge: I didn’t have access to real end users for testing, only internal feedback from the sales team and leadership. Impact: I leaned on guerilla testing with stand-ins, combined with intuition and design best practices, to guide user-centric decisions.
Balancing Business and User Needs
Challenge: Sales wanted a portal they’d be proud to demo — but that didn’t always align with what was best for users. Impact: Through clear communication and strategic design choices, I found compromises that made the portal visually impressive and more intuitive for real users.
CHALLENGES & COMPROMISES
How We Did It, Regardless.
Working in tandem with the quick (and sometimes chaotic) pace of a startup, tackling the 3Spine project was as much about managing challenges as it was about crafting user-centered designs.
Racing the Clock
Challenge: The entire project needed to be completed in just over a month — from discovery to final mockups. Impact: I prioritized high-impact changes and quick wins, ensuring we made meaningful improvements without sacrificing quality.
Designing Without Direct User Access
Challenge: I didn’t have access to real end users for testing, only internal feedback from the sales team and leadership. Impact: I leaned on guerilla testing with stand-ins, combined with intuition and design best practices, to guide user-centric decisions.
Balancing Business and User Needs
Challenge: Sales wanted a portal they’d be proud to demo — but that didn’t always align with what was best for users. Impact: Through clear communication and strategic design choices, I found compromises that made the portal visually impressive and more intuitive for real users.
CHALLENGES & COMPROMISES
How We Did It, Regardless.
Working in tandem with the quick (and sometimes chaotic) pace of a startup, tackling the 3Spine project was as much about managing challenges as it was about crafting user-centered designs.
Racing the Clock
Challenge: The entire project needed to be completed in just over a month — from discovery to final mockups. Impact: I prioritized high-impact changes and quick wins, ensuring we made meaningful improvements without sacrificing quality.
Designing Without Direct User Access
Challenge: I didn’t have access to real end users for testing, only internal feedback from the sales team and leadership. Impact: I leaned on guerilla testing with stand-ins, combined with intuition and design best practices, to guide user-centric decisions.
Balancing Business and User Needs
Challenge: Sales wanted a portal they’d be proud to demo — but that didn’t always align with what was best for users. Impact: Through clear communication and strategic design choices, I found compromises that made the portal visually impressive and more intuitive for real users.
CHALLENGES & COMPROMISES
How We Did It, Regardless.
Working in tandem with the quick (and sometimes chaotic) pace of a startup, tackling the 3Spine project was as much about managing challenges as it was about crafting user-centered designs.
Racing the Clock
Challenge: The entire project needed to be completed in just over a month — from discovery to final mockups. Impact: I prioritized high-impact changes and quick wins, ensuring we made meaningful improvements without sacrificing quality.
Designing Without Direct User Access
Challenge: I didn’t have access to real end users for testing, only internal feedback from the sales team and leadership. Impact: I leaned on guerilla testing with stand-ins, combined with intuition and design best practices, to guide user-centric decisions.
Balancing Business and User Needs
Challenge: Sales wanted a portal they’d be proud to demo — but that didn’t always align with what was best for users. Impact: Through clear communication and strategic design choices, I found compromises that made the portal visually impressive and more intuitive for real users.
MY KEY CONTRIBUTIONS
Wearing Every Hat, Every Step of the Way.
As the sole UX designer on this project, I owned the entire process — from discovery to design delivery. With no broader team to lean on, I balanced strategic thinking, user advocacy, and polished execution to bring the portal to life.
Led discovery, user research, and persona development to align user needs with business goals
Mapped existing user flows and identified quick-win improvements to reduce friction
Designed a modern, accessible UI that elevated both aesthetics and usability
Created a custom design system to ensure scalability and consistency across the platform
Conducted informal user testing and collaborated closely with leadership to refine designs
MY KEY CONTRIBUTIONS
Wearing Every Hat, Every Step of the Way.
As the sole UX designer on this project, I owned the entire process — from discovery to design delivery. With no broader team to lean on, I balanced strategic thinking, user advocacy, and polished execution to bring the portal to life.
Led discovery, user research, and persona development to align user needs with business goals
Mapped existing user flows and identified quick-win improvements to reduce friction
Designed a modern, accessible UI that elevated both aesthetics and usability
Created a custom design system to ensure scalability and consistency across the platform
Conducted informal user testing and collaborated closely with leadership to refine designs
MY KEY CONTRIBUTIONS
Wearing Every Hat, Every Step of the Way.
As the sole UX designer on this project, I owned the entire process — from discovery to design delivery. With no broader team to lean on, I balanced strategic thinking, user advocacy, and polished execution to bring the portal to life.
Led discovery, user research, and persona development to align user needs with business goals
Mapped existing user flows and identified quick-win improvements to reduce friction
Designed a modern, accessible UI that elevated both aesthetics and usability
Created a custom design system to ensure scalability and consistency across the platform
Conducted informal user testing and collaborated closely with leadership to refine designs
IN CONCLUSION
A Small Team, Big Impact.
This project demonstrated how strategic design, even on a tight timeline, can make a legacy product feel modern, intuitive, and aligned with a company's people-first values. With phase one complete, I’m excited to continue partnering with Odyssey to further refine the portal and improve the experience for every relocating employee.
IN CONCLUSION
A Small Team, Big Impact.
This project demonstrated how strategic design, even on a tight timeline, can make a legacy product feel modern, intuitive, and aligned with a company's people-first values. With phase one complete, I’m excited to continue partnering with Odyssey to further refine the portal and improve the experience for every relocating employee.
IN CONCLUSION
A Small Team, Big Impact.
This project demonstrated how strategic design, even on a tight timeline, can make a legacy product feel modern, intuitive, and aligned with a company's people-first values. With phase one complete, I’m excited to continue partnering with Odyssey to further refine the portal and improve the experience for every relocating employee.
IN CONCLUSION
A Small Team, Big Impact.
This project demonstrated how strategic design, even on a tight timeline, can make a legacy product feel modern, intuitive, and aligned with a company's people-first values. With phase one complete, I’m excited to continue partnering with Odyssey to further refine the portal and improve the experience for every relocating employee.
