PRODUCT
UI DESIGN
DISCOVERY
USABILITY TESTING
How a UX-Driven Redesign Elevated Confidence, and the Customer Experience
Odyssey Relocation's outdated client portal was making it harder than it should be for users to navigate their relocation journeys — and harder for the sales team to confidently showcase the product to potential clients. With an outdated interface, confusing navigation, and inconsistent user flows, the portal didn’t reflect the quality of service Odyssey provides. I partnered directly with leadership to redesign the experience from the ground up — modernizing the UI, improving usability, and creating a system they can proudly stand behind.
My Role:
Sole UX Designer Discovery Client Relations UI Design
My Contributions:
Discovery Sprint Defined Personas Mapped User Flows Improved Navigation Conducted Usability Testing
PRODUCT
UI DESIGN
DISCOVERY
USABILITY TESTING
How a UX-Driven Redesign Elevated Confidence, and the Customer Experience
Odyssey Relocation's outdated client portal was making it harder than it should be for users to navigate their relocation journeys — and harder for the sales team to confidently showcase the product to potential clients. With an outdated interface, confusing navigation, and inconsistent user flows, the portal didn’t reflect the quality of service Odyssey provides. I partnered directly with leadership to redesign the experience from the ground up — modernizing the UI, improving usability, and creating a system they can proudly stand behind.
My Role:
Sole UX Designer Discovery Client Relations UI Design
My Contributions:
Discovery Sprint Defined Personas Mapped User Flows Improved Navigation Conducted Usability Testing
PRODUCT
UI DESIGN
DISCOVERY
USABILITY TESTING
How a UX-Driven Redesign Elevated Confidence, and the Customer Experience
Odyssey Relocation's outdated client portal was making it harder than it should be for users to navigate their relocation journeys — and harder for the sales team to confidently showcase the product to potential clients. With an outdated interface, confusing navigation, and inconsistent user flows, the portal didn’t reflect the quality of service Odyssey provides. I partnered directly with leadership to redesign the experience from the ground up — modernizing the UI, improving usability, and creating a system they can proudly stand behind.
My Role:
Sole UX Designer Discovery Client Relations UI Design
My Contributions:
Discovery Sprint Defined Personas Mapped User Flows Improved Navigation Conducted Usability Testing
PRODUCT
UI DESIGN
DISCOVERY
USABILITY TESTING
How a UX-Driven Redesign Elevated Confidence, and the Customer Experience
Odyssey Relocation's outdated client portal was making it harder than it should be for users to navigate their relocation journeys — and harder for the sales team to confidently showcase the product to potential clients. With an outdated interface, confusing navigation, and inconsistent user flows, the portal didn’t reflect the quality of service Odyssey provides. I partnered directly with leadership to redesign the experience from the ground up — modernizing the UI, improving usability, and creating a system they can proudly stand behind.
My Role:
Sole UX Designer Discovery Client Relations UI Design
My Contributions:
Discovery Sprint Defined Personas Mapped User Flows Improved Navigation Conducted Usability Testing
1
Satisfied CEO
8
Major Screens Redesigned
100%
New Design System Established
1
Satisfied CEO
8
Major Screens Redesigned
100%
New Design System Established
1
Satisfied CEO
8
Major Screens Redesigned
100%
New Design System Established
Modernizing the portal’s design and user flows turned a clunky, outdated experience into a polished, intuitive tool that sales teams are proud to share.
Modernizing the portal’s design and user flows turned a clunky, outdated experience into a polished, intuitive tool that sales teams are proud to share.
Modernizing the portal’s design and user flows turned a clunky, outdated experience into a polished, intuitive tool that sales teams are proud to share.
Modernizing the portal’s design and user flows turned a clunky, outdated experience into a polished, intuitive tool that sales teams are proud to share.
BEFORE
Flex Benefits Buried In Details
One of the challenges of refining the customer portal was exposing critical parts of the experience, like managing flex benefits.
AFTER
Simplifying the User Flow by 3 Clicks
Creating a new "Manage My Move" item in the main nav brought the flex benefits action to the forefront of the experience.
BEFORE
Flex Benefits Buried In Details
One of the challenges of refining the customer portal was exposing critical parts of the experience, like managing flex benefits.
AFTER
Simplifying the User Flow by 3 Clicks
Creating a new "Manage My Move" item in the main nav brought the flex benefits action to the forefront of the experience.
BEFORE
Flex Benefits Buried In Details
One of the challenges of refining the customer portal was exposing critical parts of the experience, like managing flex benefits.
AFTER
Simplifying the User Flow by 3 Clicks
Creating a new "Manage My Move" item in the main nav brought the flex benefits action to the forefront of the experience.
BEFORE
Flex Benefits Buried In Details
One of the challenges of refining the customer portal was exposing critical parts of the experience, like managing flex benefits.
AFTER
Simplifying the User Flow by 3 Clicks
Creating a new "Manage My Move" item in the main nav brought the flex benefits action to the forefront of the experience.
NEW DASHBOARD SCREEN
Users Needed a Home Base to Get their Bearings.
I designed a dashboard where users could get an overview of their relocation process, with helpful shortcuts to essential documents, expenses, and their task list.
NEW DASHBOARD SCREEN
Users Needed a Home Base to Get their Bearings.
I designed a dashboard where users could get an overview of their relocation process, with helpful shortcuts to essential documents, expenses, and their task list.
NEW DASHBOARD SCREEN
Users Needed a Home Base to Get their Bearings.
I designed a dashboard where users could get an overview of their relocation process, with helpful shortcuts to essential documents, expenses, and their task list.
NEW DASHBOARD SCREEN
Users Needed a Home Base to Get their Bearings.
I designed a dashboard where users could get an overview of their relocation process, with helpful shortcuts to essential documents, expenses, and their task list.
THE RESULTS
Designing a Portal That Reflects Odyssey’s People-First Mission
I redesigned the portal to better reflect Odyssey’s mission of delivering personal, seamless, and stress-free relocations
Outdated, clunky screens were replaced with a clean interface, intuitive flows, and clear navigation
Users can now stay better informed and feel more in control throughout their relocation journey
This first release positions the portal to grow into a truly people-centered tool that embodies the company’s values
THE RESULTS
Designing a Portal That Reflects Odyssey’s People-First Mission
I redesigned the portal to better reflect Odyssey’s mission of delivering personal, seamless, and stress-free relocations
Outdated, clunky screens were replaced with a clean interface, intuitive flows, and clear navigation
Users can now stay better informed and feel more in control throughout their relocation journey
This first release positions the portal to grow into a truly people-centered tool that embodies the company’s values
THE RESULTS
Designing a Portal That Reflects Odyssey’s People-First Mission
I redesigned the portal to better reflect Odyssey’s mission of delivering personal, seamless, and stress-free relocations
Outdated, clunky screens were replaced with a clean interface, intuitive flows, and clear navigation
Users can now stay better informed and feel more in control throughout their relocation journey
This first release positions the portal to grow into a truly people-centered tool that embodies the company’s values
THE RESULTS
Designing a Portal That Reflects Odyssey’s People-First Mission
I redesigned the portal to better reflect Odyssey’s mission of delivering personal, seamless, and stress-free relocations
Outdated, clunky screens were replaced with a clean interface, intuitive flows, and clear navigation
Users can now stay better informed and feel more in control throughout their relocation journey
This first release positions the portal to grow into a truly people-centered tool that embodies the company’s values
CHALLENGES & COMPROMISES
Users vs. Business Needs & Finding the Balance
With limited time and minimal data, I leaned on intuition to guide the process, later validating decisions with the team’s deep understanding of user and sales pain points.
Racing the Clock
Challenge: The entire project needed to be completed in just over a month — from discovery to final mockups. Impact: I prioritized high-impact changes and quick wins, ensuring we made meaningful improvements without sacrificing quality.
Designing Without Direct User Access
Challenge: I didn’t have access to real end users for testing, only internal feedback from the sales team and leadership. Impact: I leaned on guerilla testing with stand-ins, combined with intuition and design best practices, to guide user-centric decisions.
Balancing Business and User Needs
Challenge: Sales wanted a portal they’d be proud to demo — but that didn’t always align with what was best for users. Impact: Through clear communication and strategic design choices, I found compromises that made the portal visually impressive and more intuitive for real users.
CHALLENGES & COMPROMISES
Users vs. Business Needs & Finding the Balance
With limited time and minimal data, I leaned on intuition to guide the process, later validating decisions with the team’s deep understanding of user and sales pain points.
Racing the Clock
Challenge: The entire project needed to be completed in just over a month — from discovery to final mockups. Impact: I prioritized high-impact changes and quick wins, ensuring we made meaningful improvements without sacrificing quality.
Designing Without Direct User Access
Challenge: I didn’t have access to real end users for testing, only internal feedback from the sales team and leadership. Impact: I leaned on guerilla testing with stand-ins, combined with intuition and design best practices, to guide user-centric decisions.
Balancing Business and User Needs
Challenge: Sales wanted a portal they’d be proud to demo — but that didn’t always align with what was best for users. Impact: Through clear communication and strategic design choices, I found compromises that made the portal visually impressive and more intuitive for real users.
CHALLENGES & COMPROMISES
Users vs. Business Needs & Finding the Balance
With limited time and minimal data, I leaned on intuition to guide the process, later validating decisions with the team’s deep understanding of user and sales pain points.
Racing the Clock
Challenge: The entire project needed to be completed in just over a month — from discovery to final mockups. Impact: I prioritized high-impact changes and quick wins, ensuring we made meaningful improvements without sacrificing quality.
Designing Without Direct User Access
Challenge: I didn’t have access to real end users for testing, only internal feedback from the sales team and leadership. Impact: I leaned on guerilla testing with stand-ins, combined with intuition and design best practices, to guide user-centric decisions.
Balancing Business and User Needs
Challenge: Sales wanted a portal they’d be proud to demo — but that didn’t always align with what was best for users. Impact: Through clear communication and strategic design choices, I found compromises that made the portal visually impressive and more intuitive for real users.
CHALLENGES & COMPROMISES
Users vs. Business Needs & Finding the Balance
With limited time and minimal data, I leaned on intuition to guide the process, later validating decisions with the team’s deep understanding of user and sales pain points.
Racing the Clock
Challenge: The entire project needed to be completed in just over a month — from discovery to final mockups. Impact: I prioritized high-impact changes and quick wins, ensuring we made meaningful improvements without sacrificing quality.
Designing Without Direct User Access
Challenge: I didn’t have access to real end users for testing, only internal feedback from the sales team and leadership. Impact: I leaned on guerilla testing with stand-ins, combined with intuition and design best practices, to guide user-centric decisions.
Balancing Business and User Needs
Challenge: Sales wanted a portal they’d be proud to demo — but that didn’t always align with what was best for users. Impact: Through clear communication and strategic design choices, I found compromises that made the portal visually impressive and more intuitive for real users.
MY KEY CONTRIBUTIONS
Wearing Every Hat, Every Step of the Way.
I was the sole UX designer on the project, leading the entire process from discovery to final design delivery
I mapped existing user flows, then identified quick wins to reduce friction and improve usability right away
I built a custom design system to ensure consistency, scalability, and future-proofing across the portal
I collaborated closely with leadership and ran informal user testing to continuously refine and validate the designs
MY KEY CONTRIBUTIONS
Wearing Every Hat, Every Step of the Way.
I was the sole UX designer on the project, leading the entire process from discovery to final design delivery
I mapped existing user flows, then identified quick wins to reduce friction and improve usability right away
I built a custom design system to ensure consistency, scalability, and future-proofing across the portal
I collaborated closely with leadership and ran informal user testing to continuously refine and validate the designs
MY KEY CONTRIBUTIONS
Wearing Every Hat, Every Step of the Way.
I was the sole UX designer on the project, leading the entire process from discovery to final design delivery
I mapped existing user flows, then identified quick wins to reduce friction and improve usability right away
I built a custom design system to ensure consistency, scalability, and future-proofing across the portal
I collaborated closely with leadership and ran informal user testing to continuously refine and validate the designs
IN CONCLUSION
Making Odyssey a Selling Point for the Business
This project demonstrated how strategic design, even on a tight timeline, can make a legacy product feel modern, intuitive, and aligned with a company's people-first values. With phase one complete, I’m excited to continue partnering with Odyssey to further refine the portal and improve the experience for every relocating employee.
IN CONCLUSION
Making Odyssey's Relocation Portal a Selling Point for the Business
This project demonstrated how strategic design, even on a tight timeline, can make a legacy product feel modern, intuitive, and aligned with a company's people-first values. With phase one complete, I’m excited to continue partnering with Odyssey to further refine the portal and improve the experience for every relocating employee.
IN CONCLUSION
Making Odyssey a Selling Point for the Business
This project demonstrated how strategic design, even on a tight timeline, can make a legacy product feel modern, intuitive, and aligned with a company's people-first values. With phase one complete, I’m excited to continue partnering with Odyssey to further refine the portal and improve the experience for every relocating employee.
IN CONCLUSION
Making Odyssey a Selling Point for the Business
This project demonstrated how strategic design, even on a tight timeline, can make a legacy product feel modern, intuitive, and aligned with a company's people-first values. With phase one complete, I’m excited to continue partnering with Odyssey to further refine the portal and improve the experience for every relocating employee.
